Frequently asked questions Show all | Hide all
What are editorial images and how can I use them?
Editorial images often include news, sports and entertainment images that portray real-world people, places, events and things. Unlike creative images, where the models or owners of property depicted in the images have signed releases, editorial images do not have releases so they cannot be used in every situation. You can use editorial images in blog posts, news feeds, newspapers, social media sites, books and more, as long as they are not used to endorse a product or service (commercial purposes).
Editorial images often include news, sports and entertainment images that portray real-world people, places, events and things. Unlike creative images, where the models or owners of property depicted in the images have signed releases, editorial images do not have releases so they cannot be used in every situation. You can use editorial images in blog posts, news feeds, newspapers, social media sites, books and more, as long as they are not used to endorse a product or service (commercial purposes).

How do I buy a subscription or image pack?
You can buy one of our plans right here on our site. When you do, you are the owner and administrator of that plan. If you want to share a subscription with other users so they can download, edit and save images, you can buy additional seat licences for a price lower than the full subscription price.
You can buy one of our plans right here on our site. When you do, you are the owner and administrator of that plan. If you want to share a subscription with other users so they can download, edit and save images, you can buy additional seat licences for a price lower than the full subscription price.

To buy a plan:
  1. Click Pricing in the upper-right navigation bar.
  2. Select the subscription or image pack option you want and click Sign up.
  3. Register or sign in to complete your purchase.
Do images I download with my subscription or image pack have watermarks?
No. Images downloaded as part of your subscription or image pack are free of watermarks.
No. Images downloaded as part of your subscription or image pack are free of watermarks.
Can I share my Thinkstock account(s)?
When you buy a subscription or image pack, you are not permitted to share your username or password with anyone – it is for your personal use only. However, if you are the owner/buyer of the subscription, you can share it by buying additional seat licences. To do so, contact a Thinkstock account executive. Please note that image packs do not offer seat options.
When you buy a subscription or image pack, you are not permitted to share your username or password with anyone – it is for your personal use only. However, if you are the owner/buyer of the subscription, you can share it by buying additional seat licences. To do so, contact a Thinkstock account executive. Please note that image packs do not offer seat options.
Can I have a subscription and an image pack?
Yes, you can purchase an Image pack, or multiple image packs in addition to your current active subscription plan.
Yes, you can purchase an Image pack, or multiple image packs in addition to your current active subscription plan.
What licence is included with image pack downloads? Are there any restrictions on how images may be used?
Please refer to our Image Pack Licence Agreement.
Please refer to our Image Pack Licence Agreement.
What sizes are included for download with image packs?
Image packs allow you to download all available file sizes. There are no extra fees to download large files. The available download sizes for each image are shown on the close-up page (the page you see when you click the thumbnail of any image).
Image packs allow you to download all available file sizes. There are no extra fees to download large files. The available download sizes for each image are shown on the close-up page (the page you see when you click the thumbnail of any image).
Do image packs expire? How long do I have to download from an image pack?
Image packs expire 1 year from the date of purchase. All downloads must be taken before expiry.
Image packs expire 1 year from the date of purchase. All downloads must be taken before expiry.
After an image pack expires, can I continue using the images I have downloaded?
Yes. Image pack downloads may be used in projects indefinitely according to the terms of the Image Pack Licence Agreement.
Yes. Image pack downloads may be used in projects indefinitely according to the terms of the Image Pack Licence Agreement.
Do image packs have daily download limits?
No. You may download up to the maximum of your image pack in one day. Example: If you purchase a 100 download image pack, you may download all 100 images in one day. Or you can choose to download images over multiple days (up to 1 year from date of purchase), until you have downloaded all 100 images.
No. You may download up to the maximum of your image pack in one day. Example: If you purchase a 100 download image pack, you may download all 100 images in one day. Or you can choose to download images over multiple days (up to 1 year from date of purchase), until you have downloaded all 100 images.
Can I buy more than one subscription with the same username?
No. You can only have one subscription with the same username on Thinkstock at a time.
No. You can only have one subscription with the same username on Thinkstock at a time.
Can I buy more than one image pack with the same username?
Yes, you can purchase as many image packs as you require under the same username.
Yes, you can purchase as many image packs as you require under the same username.
Does Thinkstock offer refunds?
If you bought a subscription, you may receive a full refund within seven (7) days of your invoice date*, provided you have not downloaded more than five (5) images and you have not made any use of downloaded images. (* If you subscribed to a one (1) year subscription or two (2) year subscription with monthly, quarterly, or annual billings, you may cancel your subscription within seven (7) days from receiving the first invoice for your chosen subscription plan, provided that you have not downloaded more than five (5) images and you have not made use of downloaded images.) After seven (7) days or downloading more than five (5) Images, no cancellations will be accepted, no refunds made and you will be responsible for and must pay the full amount. If you have any questions, contact us.
If you bought a subscription, you may receive a full refund within seven (7) days of your invoice date*, provided you have not downloaded more than five (5) images and you have not made any use of downloaded images. (* If you subscribed to a one (1) year subscription or two (2) year subscription with monthly, quarterly, or annual billings, you may cancel your subscription within seven (7) days from receiving the first invoice for your chosen subscription plan, provided that you have not downloaded more than five (5) images and you have not made use of downloaded images.) After seven (7) days or downloading more than five (5) Images, no cancellations will be accepted, no refunds made and you will be responsible for and must pay the full amount. If you have any questions, contact us.
If I upgrade to another plan before my current subscription expires, do you prorate the difference?
Yes. The pricing is determined by how much time is remaining on your current subscription – and our online price calculator will prorate your new subscription automatically. For further information about renewals and upgrades, contact a Thinkstock account executive.
Yes. The pricing is determined by how much time is remaining on your current subscription – and our online price calculator will prorate your new subscription automatically. For further information about renewals and upgrades, contact a Thinkstock account executive.
Can I change the duration of my subscription?
Yes. You can change the duration of your subscription when you renew the same type of subscription. For example, if you have an existing one-year subscription and you want to renew it for one month, your new subscription will start when your existing subscription expires.
Yes. You can change the duration of your subscription when you renew the same type of subscription. For example, if you have an existing one-year subscription and you want to renew it for one month, your new subscription will start when your existing subscription expires.
Can I extend the duration of my image pack beyond 1 year if I need more time to download my images?
No. Image packs expire after 1 year and cannot be extended.
No. Image packs expire after 1 year and cannot be extended.
What is a multi-seat licence?
A multi-seat licence is a licence based on the number of users from the same organisation who are granted the right to use a Thinkstock subscription. Our subscription allows a single user to download, edit and save images. The person who buys a subscription is the owner and administrator of it. If the owner wants to share the subscription with other users within his/her organisation, then he or she can buy additional seat licences for others within the same organisation at a price lower than the full subscription price. Only the subscription owner can add more seats or change seat assignments.
A multi-seat licence is a licence based on the number of users from the same organisation who are granted the right to use a Thinkstock subscription. Our subscription allows a single user to download, edit and save images. The person who buys a subscription is the owner and administrator of it. If the owner wants to share the subscription with other users within his/her organisation, then he or she can buy additional seat licences for others within the same organisation at a price lower than the full subscription price. Only the subscription owner can add more seats or change seat assignments.
How do I buy additional seat licences for a subscription?
Only the owner of a subscription can buy additional seat licences. To do so, contact a Thinkstock account executive.
Only the owner of a subscription can buy additional seat licences. To do so, contact a Thinkstock account executive.
When can I buy additional seat licences?
If you are the owner of a subscription, you can buy additional seat licences at any time during your subscription.
If you are the owner of a subscription, you can buy additional seat licences at any time during your subscription.
What does it mean to be assigned a seat licence?
When you are assigned a seat licence, the subscription owner/buyer has given you the right to use a subscription and to download, edit and save images. You have your own username, password, contact/shipping information and download count and history.
When you are assigned a seat licence, the subscription owner/buyer has given you the right to use a subscription and to download, edit and save images. You have your own username, password, contact/shipping information and download count and history.
How do I assign or unassign seats?
Only the owner of a subscription can assign or unassign seats. To do so, contact a Thinkstock account executive.
Only the owner of a subscription can assign or unassign seats. To do so, contact a Thinkstock account executive.
Can I buy an unassigned (empty) seat?
Yes. You do not have to assign seats immediately. You can buy an unassigned seat for your subscription and then assign it to a user within your organisation at a later date.
Yes. You do not have to assign seats immediately. You can buy an unassigned seat for your subscription and then assign it to a user within your organisation at a later date.

Tip: When assigning a seat, we recommend that the user be registered on the site, if he or she has not already done so.
Can I have different subscription options for seats I assign to my subscription?
No. The seats assigned to your subscription must have the same subscription options, the same expiry date and the same download limit as the primary account owner of the subscription. However, each seat will have its own download count and download history.
No. The seats assigned to your subscription must have the same subscription options, the same expiry date and the same download limit as the primary account owner of the subscription. However, each seat will have its own download count and download history.
Do seats share downloads?
No. Download counts and download histories are not shared. Download caps and information are specific to the user assigned a seat. Each user assigned a seat is allowed 25 downloads per day and maintains his or her own download status.
No. Download counts and download histories are not shared. Download caps and information are specific to the user assigned a seat. Each user assigned a seat is allowed 25 downloads per day and maintains his or her own download status.
Can I use my Thinkstock subscription or image pack to download images from any of Thinkstock’s partner sites –- Getty Images, PunchStock, iStock or Clipart?
No. Your Thinkstock subscription or image pack is available for use on the Thinkstock website only. Many of the images you see on Thinkstock have been selected from collections available on our partner sites. However, not all images on our partner sites are available to download on Thinkstock. If you find an image on one of our partner sites, you can always search Thinkstock to see if it’s available to download. If it isn’t, you’ll need to download the image on the partner site you found it on.
No. Your Thinkstock subscription or image pack is available for use on the Thinkstock website only. Many of the images you see on Thinkstock have been selected from collections available on our partner sites. However, not all images on our partner sites are available to download on Thinkstock. If you find an image on one of our partner sites, you can always search Thinkstock to see if it’s available to download. If it isn’t, you’ll need to download the image on the partner site you found it on.
What are the benefits of buying a Thinkstock subscription?
To learn more about Thinkstock subscription plans and their benefits to you, click here.
To learn more about Thinkstock subscription plans and their benefits to you, click here.
How do I update my credit card information?
To update your credit card information, do the following:
To update your credit card information, do the following:
  1. In the upper-right of the page, click Account, and then click Payment information.
  2. On the Payment information page, click Edit.
  3. Update the information you want to change, and then click Save.
Why should I sign up for auto-renewal?
Our auto-renewal service automatically renews your subscription before it expires so you can continue to download images with uninterrupted service. We'll use the payment information we have on file to renew your subscription. And your renewal rate will be locked-in for the next 15 months at the list price of your initial subscription purchase. We’ll send an email before your renewal date so you’ll know what’s going on with your subscription. You’ll always have complete control over your subscription and can cancel at any time by going to your account summary page.
Our auto-renewal service automatically renews your subscription before it expires so you can continue to download images with uninterrupted service. We'll use the payment information we have on file to renew your subscription. And your renewal rate will be locked-in for the next 15 months at the list price of your initial subscription purchase. We’ll send an email before your renewal date so you’ll know what’s going on with your subscription. You’ll always have complete control over your subscription and can cancel at any time by going to your account summary page.
How do I turn auto-renewal on or off?
You can control auto-renewal of your subscription online from your Current plans page.
You can control auto-renewal of your subscription online from your Current plans page.

To turn auto-renewal on or off, do the following:
  1. Sign in to Thinkstock.
  2. In the upper-right of the page, click Account, and then click Current plans.
  3. In the Subscriptions section, under Auto-renewal, do one of the following:
    • To turn on auto-renewal, click Turn on.
    • To turn off auto-renewal, click Turn off.
Can I turn off auto-renewal at any time?
Yes. You can turn off auto-renewal at any time from your Current plans page. If you turn off auto-renewal now, your subscription will no longer be locked in at the current rate. To cancel auto-renewal, see How do I turn auto-renewal on or off?
Yes. You can turn off auto-renewal at any time from your Current plans page. If you turn off auto-renewal now, your subscription will no longer be locked in at the current rate. To cancel auto-renewal, see How do I turn auto-renewal on or off?
How is a promo code applied to an auto-renewal subscription?
When you apply a promo code to an auto-renewal subscription, the promo code discount is applied to the first month only, after which the list price current on the subscription’s date of purchase will be charged for the duration of the subscription.
When you apply a promo code to an auto-renewal subscription, the promo code discount is applied to the first month only, after which the list price current on the subscription’s date of purchase will be charged for the duration of the subscription.
I bought a subscription and opted in to the auto-renewal service to lock in the rate. Since then, the list price of a subscription has been lowered and is now less than my lock-in rate. Can I be billed at the new lower rate instead?
Yes. If the list price goes down before your auto-renewal expires, your lock-in rate will also change and you will be billed at the new lower price starting with your next billing period.
Yes. If the list price goes down before your auto-renewal expires, your lock-in rate will also change and you will be billed at the new lower price starting with your next billing period.