Frequently asked questions Show all | Hide all
Do images I download with my subscription or image pack have watermarks?
No. Images downloaded as part of your subscription or image pack are free of watermarks.
No. Images downloaded as part of your subscription or image pack are free of watermarks.
When does my daily download count reset?
Your download count resets every day at midnight Pacific time.
Your download count resets every day at midnight Pacific time.
Can I share my Thinkstock account(s)?
When you buy a subscription or image pack, you are not permitted to share your username or password with anyone – it is for your personal use only. However, if you are the owner/buyer of the subscription, you can share it by buying additional seat licences. To do so, contact a Thinkstock account executive. Please note that image packs do not offer seat options.
When you buy a subscription or image pack, you are not permitted to share your username or password with anyone – it is for your personal use only. However, if you are the owner/buyer of the subscription, you can share it by buying additional seat licences. To do so, contact a Thinkstock account executive. Please note that image packs do not offer seat options.
What licence is included with image pack downloads? Are there any restrictions on how images may be used?
Please refer to our Image Pack Licence Agreement.
Please refer to our Image Pack Licence Agreement.
What sizes are included for download with image packs?
Image packs allow you to download all available file sizes. There are no extra fees to download large files. The available download sizes for each image are shown on the close-up page (the page you see when you click the thumbnail of any image).
Image packs allow you to download all available file sizes. There are no extra fees to download large files. The available download sizes for each image are shown on the close-up page (the page you see when you click the thumbnail of any image).
Do image packs expire? How long do I have to download from an image pack?
Image packs expire 1 year from the date of purchase. All downloads must be taken before expiry.
Image packs expire 1 year from the date of purchase. All downloads must be taken before expiry.
After an image pack expires, can I continue using the images I have downloaded?
Yes. Image pack downloads may be used in projects indefinitely according to the terms of the Image Pack Licence Agreement.
Yes. Image pack downloads may be used in projects indefinitely according to the terms of the Image Pack Licence Agreement.
Do image packs have daily download limits?
No. You may download up to the maximum of your image pack in one day. Example: If you purchase a 100 download image pack, you may download all 100 images in one day. Or you can choose to download images over multiple days (up to 1 year from date of purchase), until you have downloaded all 100 images.
No. You may download up to the maximum of your image pack in one day. Example: If you purchase a 100 download image pack, you may download all 100 images in one day. Or you can choose to download images over multiple days (up to 1 year from date of purchase), until you have downloaded all 100 images.
Does Thinkstock offer refunds?
If you bought a subscription, you may receive a full refund within seven (7) days of your invoice date*, provided you have not downloaded more than five (5) images and you have not made any use of downloaded images. (* If you subscribed to a one (1) year subscription or two (2) year subscription with monthly, quarterly, or annual billings, you may cancel your subscription within seven (7) days from receiving the first invoice for your chosen subscription plan, provided that you have not downloaded more than five (5) images and you have not made use of downloaded images.) After seven (7) days or downloading more than five (5) Images, no cancellations will be accepted, no refunds made and you will be responsible for and must pay the full amount. If you have any questions, contact us.
If you bought a subscription, you may receive a full refund within seven (7) days of your invoice date*, provided you have not downloaded more than five (5) images and you have not made any use of downloaded images. (* If you subscribed to a one (1) year subscription or two (2) year subscription with monthly, quarterly, or annual billings, you may cancel your subscription within seven (7) days from receiving the first invoice for your chosen subscription plan, provided that you have not downloaded more than five (5) images and you have not made use of downloaded images.) After seven (7) days or downloading more than five (5) Images, no cancellations will be accepted, no refunds made and you will be responsible for and must pay the full amount. If you have any questions, contact us.
Can I extend the duration of my image pack beyond 1 year if I need more time to download my images?
No. Image packs expire after 1 year and cannot be extended.
No. Image packs expire after 1 year and cannot be extended.
Can I use my Thinkstock subscription or image pack to download images from any of Thinkstock’s partner sites –- Getty Images, PunchStock, iStock or Clipart?
No. Your Thinkstock subscription or image pack is available for use on the Thinkstock website only. Many of the images you see on Thinkstock have been selected from collections available on our partner sites. However, not all images on our partner sites are available to download on Thinkstock. If you find an image on one of our partner sites, you can always search Thinkstock to see if it’s available to download. If it isn’t, you’ll need to download the image on the partner site you found it on.
No. Your Thinkstock subscription or image pack is available for use on the Thinkstock website only. Many of the images you see on Thinkstock have been selected from collections available on our partner sites. However, not all images on our partner sites are available to download on Thinkstock. If you find an image on one of our partner sites, you can always search Thinkstock to see if it’s available to download. If it isn’t, you’ll need to download the image on the partner site you found it on.
How do I update my credit card information?
Contact us to update your credit card information.
Contact us to update your credit card information.